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Agent Troubleshooting Tool Result Summary at 1/16/2026 2:34:29 PM
Agent_Last_Scan : 16-01-2026 11:33:05
System Information:
LocalMachineServiceTag, PF4HBJB8
LocalDomainName, NetChemistry
LocalOSVersion, en
LocalOperatingSystem, Windows 11 Professional Edition (x64)
LocalMachineUuid, 2B3F28E2-EF8B-4729-A44E-745D225E43C7
LocalMACAddress, 68:7a:64:5a:ae:4c
LocalServicePack, Windows 11 Version 24H2 (x64)
LocalIPAddress, 192.168.25.214
LocalDomainType, 3
DynamicUniqueValueAzure, PF4HBJB8
LocalLanguage, en
DCAgentResourceID, 29405
DynamicUniqueValueForNonAzure, PF4HBJB8
SystemSpecName, SNC2023JS
LocalMachineName, SNC2023JS
DynamicUniqueValue, PF4HBJB8
LastIpAddressList, 192.168.25.214
LocalEntraTenantID, 52291201-3729-44ef-89d3-fb41e2590271
UniqueMacAddress, 68:7a:64:5a:ae:4c
SoftwareChanged, 1
StandardTime, Pacific Standard Time
DayLightSavingTime, Pacific Daylight Time
CurrentTime, 1/16/2026 11:32:39 AM
IsDayLightSaving, False
UTCTime, 1/16/2026 7:32:39 PM
UTCOffset, -08:00:00
MachineType, Laptop

Agent Information:
Approval Status, Pending
DCAgentVersion, 11.5.2600.11.W
DCAgentLogLevel, 2
DCAgentSynFlag, 1
DCAgentInstalledTime, 1768586196
DCAgentInstallDir, C:\Program Files (x86)\ManageEngine\UEMS_Agent\
DCAgentPollingInterval, 2

OS & Image Details :
OS Name, Microsoft Windows 11 Business|C:\WINDOWS|\Device\Harddisk0\Partition3
OS Last BootUp Time, 1/16/2026 9:53:51 AM
OS Install Date, 7/10/2025 7:13:15 PM
Identifying Number, PF4HBJB8
UUID, 2B3F28E2-EF8B-4729-A44E-745D225E43C7

OS & Image Details from registry:
Not Available

Notification Server Connectivity Info :
DCNSLastAccessName, pncepc01.netchemistry.com, 8027, Success, Connection established,

Endpoint Central Server Connectivity Info :
DCLastAccessName, pncepc01.netchemistry.com, 8383, https, Success, Connection Established, 
DCServerSecIPAddress, pncepc01.netchemistry.com, 8383, https, Success, Connection Established,

RDS Gateway Connectivity Info :
RDS gateway, pncepc01.netchemistry.com, 8383, https, Failed, HTTPS - Failure, https://www.manageengine.com/products/desktop-central/help/rds-gateway-communication-failure.html

Distribution Server Connectivity Info :
Distribution Server not enabled

WMI Connectivity Info :
WMI Service, Running
Connectivity, Success
Sample Info, OS Name :  Microsoft Windows 11 Business|C:\WINDOWS|\Device\Harddisk0\Partition3

Active Directory Connectivity Info :
Getting UserDomainControllerName: 
Getting ComputerDomainControllerName: Error
Current User-, , , , Unable to reach/retrieve user doamin controller name
Machine-SNC2023JS, , , , Unable to reach/retrieve user doamin controller name
AD connection, , , , Failed. Reason-

Service  Info :
ManageEngine UEMS - Agent, Running
ManageEngine UEMS - Remote Control, Stopped

Process Info :
dcagentservice, 7872, Not Available
dcondemand, 10848, Not Available

Antivirus Info :
Windows Defender, {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}, , ,

Firewall Info :
yes
Firewall Policy Type, Standard
Exceptions Not Allowed, False
Notifications Disabled, False
Remote Administration Enabled, False
Allow Inbound Echo Request , False
Allow Inbound Mask Request , False
Allow Inbound Router Request , False
Allow Outbound Destination Unreachable , False
Allow Outbound Packet Too Big , False
Allow Outbout Parameter Problem , False
Allow Outbound Source Quench , False
Allow Outbound Time Exceeded, False
Allow Redirect, False
Number of Services, 3
Number of Authorized Applications, 7

Crash Info :
swmeterlockretry, 0
dcusbsummarylockretry, 0
dcondemandUnhandlelock, 0
swmetersumlockretry, 0
dcondemandlock, 1
dcondemandlockretry, 0
dcusbsummarylock, 0
dcusbsummaryUnhandlelock, 0
swmetersumlock, 0
swmeterlock, 0
swmeterUnhandledlock, 0
PatchScanRetryCount, 0
RetryPostInstallAssetScan, 1
AssetScanRetryCount, 0

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